1 Technical Support Engineer

Bologna, Italy

Job Description

1.Equipmenthardwareandsoftwaretroubleshooting
2.Improvethetroubleshootingdocumentation
3.ProductsDemoandTrainingforinternationalcustomersandresellers
4.Participateinternationalexhibitionandpresentsolution
5.TrainingandseminarforcustomeronUP3Dproducts(3Dscanner,CAD/CAM software,CNCmachine)
6.On-Siteequipmentinstallation,configurationandtesting
7.Handlingofhighprecisiondesktopequipment
8.Supportcustomersandpartnersonsiteorremotelyinapromptandfriendly manner
9.SupportregionalsalesteaminPreandAfterSalesactivities
10.ReporttechnicalactivitiestoR&Dandimprovethecustomerexperience
11.PeriodicreportsofmarkettrendsandcustomerfeedbacktoHeadquarter
12.Manageandprioritizecustomerssupportactivities